Account deletion

Delete your Resynq account

You can start account deletion from the Resynq app or request it by email without reinstalling the app.

In the App

1. Open the Profile tab and choose Delete account.
2. Request a verification code at your account email address.
3. Enter the code and confirm deletion. This action cannot be undone.

Without the App

1. Email support@resynqhealth.com from the email address associated with your Resynq account.
2. Use the subject line: Delete my Resynq account.
3. We may ask you to verify account ownership before completing the request.

What We Delete

For a nutrition-only account, verified in-app deletion removes the active account, nutrition goal, optional condition, saved food history, private label drafts, and their stored label images. Your current session is ended. Deleting the app by itself does not delete these backend records. Approved non-personal product facts contributed to the shared catalog remain available without your account identifier or original photos.

If your account includes earlier clinical or billing records, the app may direct you to support for assisted closure. Such records can have different retention obligations. We will explain what is deleted and what must be retained when handling your request.

Restricted backups expire according to the backup schedule. Limited records may be retained when needed for security or legal obligations. Retained information is not used to continue your nutrition profile.

Timing

Eligible in-app deletion removes active account data when the request completes. For email requests, we aim to respond within 2 business days and complete verified requests within 30 days, subject to applicable requirements.